This Privacy Policy explains how Oxford Research Syndicate Ltd ("we", "us", "our") collects, uses and protects personal information when you visit oxfordresearchpeptides.com or purchase from us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This brand is owned and operated by Oxford Research Syndicate Ltd.
1. Information we collect
- Identity and contact details (name, email, phone, billing and shipping address).
- Order and transaction details (products purchased, order value, dates).
- Payment confirmation data (we do not store full card details — see section 6).
- Account credentials, where you create an account.
- Technical data (IP address, browser type, device, pages visited, referring URL).
- Marketing preferences and communications history.
2. How information is collected
- Directly from you when you place an order, create an account or contact us.
- Automatically through cookies and similar technologies — see our Cookie Policy.
- From third parties such as payment processors and shipping carriers.
3. How we use your information
- To process and deliver your orders and provide customer support.
- To manage your account and authenticate you.
- To send transactional emails (order confirmations, dispatch notices).
- To send marketing communications where you have opted in.
- To prevent fraud and meet our legal and accounting obligations.
- To improve our website, products and services.
4. Cookies
We use cookies to operate the website, remember preferences and measure traffic. Full details and your choices are set out in our Cookie Policy.
5. Marketing communications
We only send marketing emails where you have given consent. You can withdraw consent at any time by clicking "unsubscribe" in any marketing email or by contacting us.
6. Payment information
Payments are processed by PCI-DSS compliant payment providers. We do not store full card numbers or CVV codes on our servers. Limited transaction metadata is retained for fraud prevention and accounting.
7. Data retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, including legal, accounting and reporting requirements. Order records are typically retained for six years to satisfy UK tax law.
8. Third-party service providers
We share data with carefully selected processors who help us operate the business, including payment processors, shipping carriers, email service providers, hosting and analytics providers. They are contractually bound to protect your data and use it only on our instructions.
9. Your rights under UK GDPR
- Right of access to your personal data.
- Right to rectification of inaccurate data.
- Right to erasure ("right to be forgotten") in certain circumstances.
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent.
- Right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).
10. Security
We use appropriate technical and organisational measures to protect personal data, including encryption in transit (HTTPS), access controls and secure hosting.
11. Privacy enquiries
For any privacy enquiry, please email oxfordresearchpeptides@gmail.com or write to us at the registered office address below.
12. Policy updates
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent changes.